Web Site Use
You warrant that you will use our web sites only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner.
You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal.
Our web site is provided to you on an 'as is' and 'as available' basis without any warranty being given in relation to the web site including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the web site will be uninterrupted, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.
All emails and any attachment(s) is/are confidential. If an email is received by a party who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way.
Internet communications are not secure and may be intercepted.
All emails are checked for all known viruses by Antivirus software which is updated periodically and no further liability can be accepted.
All links on our web sites to third party web sites are provided purely as an information source and we do not endorse, approve, certify or control links to or information provided by other individuals, institutions or organisations, and do not guarantee the accuracy, completeness, or correct sequencing of information located at external Internet addresses, nor are we are responsible for the terms, conditions, policies or security of these web sites.
Payments & Refunds
Payment is required in full with all orders. We reserve the right to allow time for bank clearance of cheque payments.
If you are paying by credit/debit card your card will be debited on acceptance of your order so as to ensure that sufficient funds/credit are/is available in the account.
All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
Once an order has been accepted by us, it is still possible to cancel it and obtain a refund within 30 days of the order date. However, this is subject to a £35 administration charge. Refunds will not be granted once (i) a period of 30 days have lapsed following order receipt (ii) when work has commenced on any Q&A document/email created in line with our information gathering process (iii) all orders that have reached draft stage and sent to the client via email. Specific items on an order which are not prepared until a completed order is despatched may be cancelled whilst an order is still in progress and before they have been prepared (CDR). Within the UK, all services are deemed to begin, by agreement, before the end of the cooling off period (as defined by United Kingdom's Consumer Protection (Distance Selling) Regulations 2000), early delivery being essential to the vast majority of our clients. Furthermore, under the above-mentioned regulations, all our goods are 'made to the consumer's specifications or clearly personalised' and are therefore exempt. If applicable, a proportionate refund will be made, taking into account any deductions for works already carried out.
Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation. We reserve the right to terminate any contract due to offensive behaviour from a client. Offensive behaviour is defined as aggressive or abusive behaviour towards our staff.
All orders are processed upon written receipt of all requested information and progressed toward draft stage within 72 hours of receipt of the said information. It is company policy that at least 75% of orders are taken to first draft stage within 72 hours and that no order is outstanding, as regards a first draft, in excess of 72 hours from the receipt of all information requested, barring inability to contact you if necessary.
NB: All turnaround times relate only to standard Monday - Friday working days and exclude weekends and Bank Holidays. It should be noted that we close annually over the Christmas and New Year period. Dates of this closure will vary from year to year and exact dates are available on request.
Service Specific Terms and Conditions
We do not undertake to include non-text elements, e.g. graphics (logos, photographs, etc.) within our CVs, with the exception of simple lines and boxes, nor do we undertake to make use of colour.
Draft documents are provided in order the client can review the content of each document, and present to us in writing any alterations or
amendments that may be required. All CVs are created based on the information provided within your career questionnaire, a copy of your existing CV and/or within any document received by CV Services 4U following request(s) for additional information that may be required to support your project. Information gathered during a personal consultation is retained for a period of 4 weeks from the date of collection. Calls are recorded to support the accuracy of the information provided by the client.
Unlimited drafts, based on the provision of written alterations or amendments by the client within this 4 week period, are provided free from charge during the aforementioned 4 week period following order date. We want you to be completely satisfied with the result of your project and are more than happy to continue to work with you during the 4 week period detailed. Subsequent requests for additional amendments or alterations beyond this period will be deemed as additional work and additional charges may be levied.
Delivery Format and Delivery Policy:
Files provided on CD are in Microsoft Word for Windows or Adobe PDF formats. We can not be held liable for incompatibility issues with a user's individual computer set-up although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution then the user will need to seek appropriate professional IT support at their expense. With regard to potentially faulty CDs the terms and conditions detailed (under 'Cancellation & Returns'.
Shipping is via Royal Mail, First Class Post, standard charges are £3.50, despatched in hardback A4 envelopes. We aim to provide you with your completed package with 72 hours of receipt of final approval.
Cancellation & Returns Policy
This section applies only to goods which are not 'made to the consumer's specifications or clearly personalised' and does not apply to services. (We deem CDs to be 'made to the consumer's specifications' and 'clearly personalised'.) However, you may still return faulty discs for replacement, not refund, but you will be deemed to accept discs if you retain them beyond a period of 28 days without telling us that you wish to reject them. This does not affect our additional statutory rights to deem discs to be accepted if we are informed that they are accepted.
You should be aware that once goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you.
Returning a defective item:
You can always return an item to us because of an error on our part or because it is defective. Simply send it back to us, carefully and securely wrapped (preferably in the packaging it arrived in), giving your full delivery name and address and a contact phone number, specifying the reason for the return and, in the case of a defective product, please also provide a full description of the defect. The return address is CV Services 4U, PO BOX 5813, Southend on Sea, SS1 9EE, United Kingdom. As soon as we receive your return, we will refund the relevant part of the purchase price for that item as well as delivery charges incurred.
Cancelling an order:
Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, UK customers have the right to cancel the contract for the purchase of any item from the day the contract is made until five days have elapsed since the day after an order was received. (Includes draft documents sent via email).
To cancel your contract, please notify us in writing within this time scale. We will refund the relevant part of the purchase price within 30 days of your cancellation and our terms of contract provide that the item(s) delivered must subsequently be returned. Please package the item(s) securely and send it to us so that we receive it within 14 working days of the date that the item was delivered to you. The return address is CV Services 4U, PO BOX 5813, Southend on Sea, SS1 9EE, United Kingdom.
For your protection, we recommend that you use a recorded delivery service. We will not accept liability for damage or loss caused by the carrier whilst items are in return transit.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is defective.
The only information we collect about you is the information you supply to us through (offline or online) forms, telephone orders, other correspondence and information gathered when you use our web sites, including details of your domain name and IP address, operating system, browser, version and the web site that you visited prior to entering one of our web sites. We guarantee that all such information will be treated strictly in accordance with the Data Protection Act 1998.
We may use 'Cookies' - small pieces of information that are stored by your browser on your computer's hard drive - to enable us to provide a more personalised and user-friendly service to frequent visitors. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that, although this may detrimentally affect your use of our web sites.
We may supplement the information that you provide to us with information that we receive from third parties, for example, collected from other members of your household.
Information may be transferred outside the European Economic Area although any such transfer will be done in circumstances ensuring that the information is processed only in accordance with our Terms and Conditions and the UK's Data Protection Act.
All information may be used at our total discretion, for example in statistical analysis.
As a result, you may be contacted by post, fax, email, phone or other reasonable means of communication by us, our associates, or other organisations.
Under the Data Protection Acts, you are entitled to access all data we hold on you for a nominal fee (£10).
Credit and debit card details. We use these only to process your payment. We do not hold or store your credit or debit card details. This information is shredded following payment confirmation.