CV SERVICES 4U Terms and Conditions

Professional CV Writing, Cover Letter and CV Review Services.

CV SERVICES 4U

Products & Services.

WELCOME

CV Writing Specialists.

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*FREE* CV review?

If you have not had your CV

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a professional CV writing service,

OR your CV is not yielding

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Principal Terms & Conditions

By placing an order with CV Services 4U ("we/us/our"), you, the Client ("you/your"), agree to accept our Terms and Conditions.
We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.
Furthermore, your access to and use of cvservices4u.co.uk are subject exclusively and strictly to our Terms and Conditions.
No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.
We retain the right to revoke your right to continued use of our services at our discretion.
These Terms & Conditions of Use shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English court.
Your statutory rights are not affected by any of our terms, conditions or policies.

Security Guarantee

Not one of our customers has ever reported fraudulent use of a credit or debit card as a result of purchases made with us. We are confident about the transaction security we offer on our website that we back every purchase with a security guarantee.

Our secure sockets layer system (SSL) - widely acknowledged as the best available system for secure E-commerce trading - encrypts all your personal information, including credit or debit card number and name and address, using 128 bit encryption, before it is sent to us. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

Secure online payments are handled by PAYPAL. They use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk. PAYPAL’s systems also have inbuilt system redundancy and fault tolerance, to provide a virtually uninterrupted service 24 hours a day, seven days a week. Their systems have evolved over many years and throughout its history PAYPAL has continuously sought and gained bank approval for their systems. Your credit card details will only be retained by PAYPAL and our acquiring bank. PAYPAL processes your payment and arranges with the supplier for your goods or services to be dispatched. Only in the case of a suspected fraudulent transaction, may card details be disclosed to the store/merchant and only then for the sole purpose of performing further checks. The store/merchant is not permitted to retain these details.
From time to time a notice may appear on your screen alerting you to the fact that you are moving from a secure server to one which is not secure. Do not be alarmed by this. Only in the secure part will we take personal or card details from you. Furthermore, you may occasionally see a message displayed on your browser that indicates that our security certificate is invalid. This is not related to us or any of our sites. This means that the version of the browser you are using is invalid and you will need to update. This can be done by contacting your ISP (Internet Service Provider) or your browser provider (e.g. Internet Explorer, Netscape Communicator).
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or limit your liability to just £50.00.
If your bank or card issuer holds you liable, we will cover your liability up to a maximum of £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made while using our secure server.
In the unlikely event of unauthorised card use, you must notify your card provider in accordance with its reporting rules and procedures and as per your contractual arrangement with them.

Web Site Use

You warrant that you will use our web sites only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner.
You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal.
Our web site is provided to you on an 'as is' and 'as available' basis without any warranty being given in relation to the web site including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the web site will be uninterrupted, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.
All emails and any attachment(s) is/are confidential. If an email is received by a party who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way.
Internet communications are not secure and may be intercepted.
All emails are checked for all known viruses by Antivirus software which is updated periodically and no further liability can be accepted.
All links on our web sites to third party web sites are provided purely as an information source and we do not endorse, approve, certify or control links to or information provided by other individuals, institutions or organisations, and do not guarantee the accuracy, completeness, or correct sequencing of information located at external Internet addresses, nor are we are responsible for the terms, conditions, policies or security of these web sites.

Payments & Refunds

Payment is required in full with all orders. We reserve the right to allow time for bank clearance of cheque payments.
If you are paying by credit/debit card your card will be debited on acceptance of your order so as to ensure that sufficient funds/credit are/is available in the account.
All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
Once an order has been accepted by us, it is still possible to cancel it and obtain a refund within 30 days of the order date. However, this is subject to a £35 administration charge. Refunds will not be granted once (i) a period of 30 days have lapsed following order receipt (ii) when work has commenced on any Q&A document/email created in line with our information gathering process (iii) all orders that have reached draft stage and sent to the client via email. Specific items on an order which are not prepared until a completed order is despatched may be cancelled whilst an order is still in progress and before they have been prepared (CDR). Within the UK, all services are deemed to begin, by agreement, before the end of the cooling off period (as defined by United Kingdom's Consumer Protection (Distance Selling) Regulations 2000), early delivery being essential to the vast majority of our clients. Furthermore, under the above-mentioned regulations, all our goods are 'made to the consumer's specifications or clearly personalised' and are therefore exempt. If applicable, a proportionate refund will be made, taking into account any deductions for works already carried out.

Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation. We reserve the right to terminate any contract due to offensive behaviour from a client. Offensive behaviour is defined as aggressive or abusive behaviour towards our staff.

TURNAROUND TIMES.

All orders are processed upon written receipt of all requested information and progressed toward draft stage within 72 hours of receipt of the said information. It is company policy that at least 75% of orders are taken to first draft stage within 72 hours and that no order is outstanding, as regards a first draft, in excess of 72 hours from the receipt of all information requested, barring inability to contact you if necessary.
NB: All turnaround times relate only to standard Monday - Friday working days and exclude weekends and Bank Holidays. It should be noted that we close annually over the Christmas and New Year period. Dates of this closure will vary from year to year and exact dates are available on request.

Service Specific Terms and Conditions

CV Writing:

We do not undertake to include non-text elements, e.g. graphics (logos, photographs, etc.) within our CVs, with the exception of simple lines and boxes, nor do we undertake to make use of colour.

Draft documents are provided in order the client can review the content of each document, and present to us in writing any alterations or

amendments that may be required. All CVs are created based on the information provided within your career questionnaire, a copy of your existing CV and/or within any document received by CV Services 4U following request(s) for additional information that may be required to support your project. Information gathered during a personal consultation is retained for a period of 4 weeks from the date of collection. Calls are recorded to support the accuracy of the information provided by the client.

Unlimited drafts, based on the provision of written alterations or amendments by the client within this 4 week period, are provided free from charge during the aforementioned 4 week period following order date. We want you to be completely satisfied with the result of your project and are more than happy to continue to work with you during the 4 week period detailed. Subsequent requests for additional amendments or alterations beyond this period will be deemed as additional work and additional charges may be levied.

Delivery Format and Delivery Policy:

CDs
Files provided on CD are in Microsoft Word for Windows or Adobe PDF formats. We can not be held liable for incompatibility issues with a user's individual computer set-up although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution then the user will need to seek appropriate professional IT support at their expense. With regard to potentially faulty CDs the terms and conditions detailed (under 'Cancellation & Returns'.

Shipping is via Royal Mail, First Class Post, standard charges are £3.50, despatched in hardback A4 envelopes. We aim to provide you with your completed package with 72 hours of receipt of final approval.

Cancellation & Returns Policy

This section applies only to goods which are not 'made to the consumer's specifications or clearly personalised' and does not apply to services. (We deem CDs to be 'made to the consumer's specifications' and 'clearly personalised'.) However, you may still return faulty discs for replacement, not refund, but you will be deemed to accept discs if you retain them beyond a period of 28 days without telling us that you wish to reject them. This does not affect our additional statutory rights to deem discs to be accepted if we are informed that they are accepted.

You should be aware that once goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you.

Returning a defective item:
You can always return an item to us because of an error on our part or because it is defective. Simply send it back to us, carefully and securely wrapped (preferably in the packaging it arrived in), giving your full delivery name and address and a contact phone number, specifying the reason for the return and, in the case of a defective product, please also provide a full description of the defect. The return address is CV Services 4U, PO BOX 5813, Southend on Sea, SS1 9EE, United Kingdom. As soon as we receive your return, we will refund the relevant part of the purchase price for that item as well as delivery charges incurred.

Cancelling an order:
Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, UK customers have the right to cancel the contract for the purchase of any item from the day the contract is made until five days have elapsed since the day after an order was received. (Includes draft documents sent via email).
To cancel your contract, please notify us in writing within this time scale. We will refund the relevant part of the purchase price within 30 days of your cancellation and our terms of contract provide that the item(s) delivered must subsequently be returned. Please package the item(s) securely and send it to us so that we receive it within 14 working days of the date that the item was delivered to you. The return address is CV Services 4U, PO BOX 5813, Southend on Sea, SS1 9EE, United Kingdom.
For your protection, we recommend that you use a recorded delivery service. We will not accept liability for damage or loss caused by the carrier whilst items are in return transit.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is defective.

Privacy Statement

The only information we collect about you is the information you supply to us through (offline or online) forms, telephone orders, other correspondence and information gathered when you use our web sites, including details of your domain name and IP address, operating system, browser, version and the web site that you visited prior to entering one of our web sites. We guarantee that all such information will be treated strictly in accordance with the Data Protection Act 1998.

We may use 'Cookies' - small pieces of information that are stored by your browser on your computer's hard drive - to enable us to provide a more personalised and user-friendly service to frequent visitors. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that, although this may detrimentally affect your use of our web sites.

We may supplement the information that you provide to us with information that we receive from third parties, for example, collected from other members of your household.

Information may be transferred outside the European Economic Area although any such transfer will be done in circumstances ensuring that the information is processed only in accordance with our Terms and Conditions and the UK's Data Protection Act.

All information may be used at our total discretion, for example in statistical analysis.

As a result, you may be contacted by post, fax, email, phone or other reasonable means of communication by us, our associates, or other organisations.

Under the Data Protection Acts, you are entitled to access all data we hold on you for a nominal fee (£10).

Credit and debit card details. We use these only to process your payment. We do not hold or store your credit or debit card details. This information is shredded following payment confirmation.

CV SERVICES 4U 0333 123 1131

PO BOX 5813

SOUTHEND ON SEA